How to explain artificial intelligence?

Algorithmic decision-making is increasing rapidly across industries as well as in public services. By default, AI systems such as machine learning or deep learning produce outputs with no explanation or context. As the predicted outcomes turn into recommendations, decisions or direct actions, humans tend to look for justification. Explainable AI (XAI) provides cues to how and why the decision was made, helping humans to understand and interact with the AI system.