For years, the American hiring company HireVue had used a controversial AI application to analyze candidates’ facial features and movements during job interviews. In January 2021, the company had undergone an independent audit that proved its algorithms to be unbiased, or so they claimed. The case received public attention when critics argued that the hiring company had misrepresented the audit results.
Were the job candidates assessed fairly by the algorithms? Who should have ensured that the auditing itself was unbiased? The algorithmic auditing industry is emerging and questions like these reveal its complex nature.